If you need assistance with your order, have questions regarding our product, or are noticing any problems with our site, we would like to know and help.
Please contact us here:
FAQ's
Customer Service
How do I contact customer service?
Where can I buy your games?
This site is the only place where our games can be purchased officially.
Your Account
Do I have to register for an account to place an order?
No need to register. You can checkout as a guest if you like. Your contact information will still be required in case we need to follow-up with you.
What if I forgot my password?
From the top navigation select ACCOUNT/LOGIN and then select FORGOT YOUR PASSWORD. Enter your email address associated with your account. You will receive an email with instructions on how to reset your password.
Pre-orders
What is the price of shipping for pre-orders?
Shipping estimates will be provided at checkout, but are subject to change once the inventory is in and we begin processing the order.
Can I purchase a pre-order item and an in-stock item in the same order?
Unfortunately, no. Pre-orders must be purchased as a separate order due to timing and our fulfillment process. You may pre-order multiple of the same item, but multiple individual pre-order items will require their own order.
At what point will I be billed for a pre-order item?
Your credit card will be charged once the inventory is in and we begin processing the order. Once your order is processed and scheduled to be fulfilled, you’ll receive an email shipping confirmation.
When will my pre-order ship?
Items that are sold as pre-orders will ship by the date specified on the items’ product page. (Date is subject to change without notice.)
Orders
Can I place a phone order?
Sorry, we do not accept phone orders. Please place all orders using our website.
How do I change or cancel my order?
If your order (or pre-order) has not yet shipped, you may cancel or change your order by contacting us:
Contact Us - Include your name, email address, phone number and order number.
How can I check the status of my order?
Please log into your account and select which order you would like status on.
Payments
What types of payment can I use?
We accept a number of payment types:
Cards: Visa, Mastercard, Amex, Discover, and Diners Club
Shop Pay: Shop Pay and Shop Pay Installements
Wallets: Apple Pay, Google Pay, and Meta Pay
Local Payments: Bancontact, and iDEAL
PayPal: PayPal Express
Do you charge sales tax?
Yes. We collect sales tax for orders shipped to all states in the US.
My payment was declined – why do I still have a payment charge on my credit card statement?
For your safety and security, Mahtgician Games utilizes Address and CVV Services for all our credit card sales. That means if the customer address input here does not match the credit card billing address, the transaction is subject to decline. Unfortunately, even if a transaction is declined due to an Address or CVV Mismatch, the authorization code and the hold on the authorized funds will remain on the customer’s card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from the customer’s available balance, and an online statement may show the authorization request, which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement.
Shipping & Delivery
When will my order ship?
You will receive a shipment notification e-mail with a tracking number once the product has shipped.
Do you ship internationally?
For select Pre-order items, we offer international shipping to the following countries:
- United Kingdom
- Canada
- European Union
- Australia
Do you ship to APO/FPO addresses?
No, we cannot deliver to APO/FPO and PO Boxes.
Can I ship to multiple addresses?
Each order can only ship to a single address. For multiple addresses, a new order will have to be placed.
When will my order be delivered?
Orders are processed as quickly as possible and will be processed for shipment by the end of the next business day. Once a product is ready for shipment, estimated shipping times will take effect and you will receive a tracking code. Please note that transit time does NOT include the day your order ships or any order processing time.
Can I track my order?
After your order is shipped, the package tracking number will be emailed to you which can be tracked.
Returns
Can I return my order for a full refund?
The customer is responsible for shipping costs for any returns except for if the item is damaged upon receipt or if an incorrect item was received. A processing fee may be assessed if a return label is provided by Mahtgician Games.
For orders placed on this site, the purchaser may return any unopened, like-new, resaleable condition product within 30 days for a refund. Please contact us for a return:
Contact Us - Include your name, email address, phone number and order number.
I received a game as a gift. Can I return it?
We cannot offer a full refund unless the purchaser contacts us directly. Please have the purchaser contact us for a return:
Contact Us - Include your name, email address, phone number and order number.
I received an incorrect or damaged item. What do I do?
Our apologies. Your satisfaction is important to us and we will make every attempt to resolve the issue. Please contact us for a return/exchange:
Contact Us - Include your name, email address, phone number and order number.
Do I need to pay to return an item?
If we shipped an incorrect or damaged item, we’ll pay for all shipping costs to fulfill your order. For all other returned orders, shipping is the customer’s responsibility.
Replacements
What if I am missing game pieces or rules?
If you purchased the product new from our website (not second-hand) and it is missing any parts, please let us know. A proof of purchase is required. Please contact us for a replacement:
Contact Us - Include your name, email address, phone number, address, your order number, and item’s UPC number (located on the game box).
Please note that shipping costs may apply.
How can I order replacement parts?
Unfortunately, we do not sell replacement parts.
Are game instructions available online?
If rules are available to download for a particular game, a rules link will be listed on that item’s product page.
Retailer Information
I am a retailer and would like to carry Mahtgician Games product in my store, can I place an order?
Thank you for your interest in Mahtgician Games products. Please contact us for more information:
Game Idea Submission
Can I submit a game idea?
Thanks for considering Mahtgician Games for your new product idea. We do accept game idea submissions, but we must advise you to review our Terms of Service for additional information:
Data and Personal Information
Where can I view Mahtgician Games Privacy Policy/Terms of Service?